privacy statement

online privacy

e-mails and web forms

If you contact us by e-mail, or by using a web form on our website, we will only use the information you provide to answer your enquiry.

These contact methods are not secure and you should not include sensitive personal information in them.


Cookies are small files that web sites can leave on your computer. We use Google Analytics cookies to collect statistics about how visitors use our website. These cookies do not allow you to be identified personally. See the Google Privacy Policy for more information. If you want to opt out of this, you can:

Opting out will not affect your experience of our website.

privacy if you are one of our patients

personal information

We will process the personal and sensitive personal information that you have given us, and which may have been given to us by third parties (for example your doctor).

uses and sharing

We will only use your personal information for the purposes of:

  • administering and providing medical services to you,
  • managing risk to yourself and others,
  • responding to any complaints you make to us,
  • monitoring, evaluating, auditing and developing our services.

To provide proper and safe medical care, we may need to disclose personal information about you to:

  • your general medical practitioner,
  • the hospital or community medical services,
  • other health professionals caring for you,
  • private medical schemes of which you are a member.

Disclosure will take place on a 'need-to-know' basis, and only relevant information will be disclosed.

Otherwise we do not share information about you without your permission unless:

  • it is required by law,
  • there is a serious risk of harm to yourself or to others.

We will retain your medical records while you are a patient of our practice, and for at least eleven years after you cease being a patient (or for children, at least until age 25, whichever is the longer).


  • You may gain access to personal information we hold about you.
  • You can ask us to correct any errors in the information we have about you.
  • You may opt out of any further contact with us at any time.

important information

All personal data is processed in accordance with the Data Protection Act 1998.

We are registered on the Information Commissioners Office Data Protection Register, registration number Z6380340, and our data controller is Heather Williams.

If you have any questions please contact us.

Version 1.0, 23 October 2011

183 Petts Wood Road,
Petts Wood,
Orpington BR5 1JZ.

  • Tel: 01689 897901.
  • E-mail receptionE-mail:

©2006 to 2019 Doctors at Petts Wood
Site last updated 20 May 2019